Firms in the property recovery
industry (repossessions) are often structured similar to a franchise with independent
operators using uniform operating procedures and centralized back office
functions. The success of the firm
depends on the effectiveness, efficiency, profitability and service delivered
by each recovery unit in the field. It
is a highly competitive cost sensitive industry. Our firm worked with corporate executives at
one of the nation’s largest property recovery companies as well as individual
unit operators in developing a process improvement methodology that included
key performance measures, success modeling and incentives focused on improving individual unit performance and economics.
